The Consumer Authority vs. The Consumer Council – Who does what?

  • Bildet viser Forbrukertilsynets logo. Bildet lenker til forbrukertilsynets forside.

    The Norwegian Consumer Authority is an independent supervisory authority that prevents and stops illegal marketing and unfair contracts on behalf of consumers. We also advise businesses on consumer law.

    From 2021, we can also mediate in specific disputes between consumers and businesses.

  • Bildet viser Forbrukerrådets logo

    The Norwegian Consumer Council is an independent organisation which attempts to influence authorities and traders in a consumer-friendly direction.

    Visit the Norwegian Consumer Council’s web pages

TUI må opplyse om rett til refusjon

I sine brev til kunder som har fått pakkereisen avlyst, unnlater reisearrangøren TUI å nevne alle rettighetene kundene har.