Travel and transport

The Norwegian Consumer Authority devotes considerable work to air travel, package travel, hotels, public transport, rental cars and parking. We also supervise travel agencies and online intermediaries.

What is our role?

  • We supervise advertisements of travel services. We are especially concerned with ensuring correct price information, and that all obligatory fees are included in the total price.
  • We make sure that contract terms are not unfair. We work especially with terms and conditions concerning payments, cancellations and liability.

Important to know:

  • The total price must include all mandatory fees

    Payment fees, taxes and fees that the consumer has to pay must be included in the total price that is used in all advertisements towards consumers.

  • Standard terms for package travel

    The Norwegian Consumer Authority has, in cooperation with travel industry groups, developed terms and conditions for package travel. These include terms for the time of payment, the size of deposits and cancellation.

  • Package travel

    Online travel agencies cannot unfairly disclaim their responsibilities according to the Package Travel Act. The law gives consumers that book airline tickets and hotel rooms together special rights.

  • Industry standards for the sale of package travel and airline tickets

    The Consumer Authority has developed an industry standard that mainly builds on relevant law on e-commerce, the Cancellation Act, the Law and Regulations on Package Travel, and the Marketing Control Act. For situations that are not directly regulated in these laws, the industry standard gives guidelines on good business practices in this area.

  • Marketing of airline tickets where only a limited number are offered

    The Consumer Authority has developed guidelines for marketing of airline tickets. Price information shall be clear and unambiguous, and the price that is marketed must be genuine. Any conditions or limitations imposed on a marketed offer must be stated clearly.

  • Public transportation

    Technological changes in the ticketing systems must be reflected in the contract terms. These types of changes must not lead to unlawful fees or increased liability placed on the consumer. The terms and conditions of transportation companies are approved by the Ministry of Transport and Communications. The Norwegian Consumer Authority gives input on these terms before they are finalised.

  • Parking

    The Consumer Authority has, in cooperation with the industry, developed standard terms and conditions for parking. Parking signs must be clear, and the size of the fine must be in proportion with the violation. At the beginning of 2017, new rules for parking will come into force.

Did you know?

  • 70 per cent of all travel is bought online. This constitutes 50 per cent of all shopping online.
(Source: SSBs travel research, july 2016)

WizzAir kan ikke kalle seg Europas grønneste flyselskap

Flyselskapet WizzAir har markedsført seg som «Europas grønneste flyselskap» og «the greenest choice in air travel». Disse miljøpåstandene er vage og uspesifiserte, og utløser dermed en omfattende dokumentasjonsplikt. Forbrukertilsynet kan ikke se at WizzAir har oppfylt denne dokumentasjonsplikten, og tilsynet mener derfor markedsføringen er i strid med markedsføringsloven.