What is our role?
- We supervise advertisements of travel services. We are especially concerned with ensuring correct price information, and that all obligatory fees are included in the total price.
- We make sure that contract terms are not unfair. We work especially with terms and conditions concerning payments, cancellations and liability.
Important to know:
The total price must include all mandatory fees
Payment fees, taxes and fees that the consumer has to pay must be included in the total price that is used in all advertisements towards consumers.
Standard terms for package travel
The Norwegian Consumer Authority has, in cooperation with travel industry groups, developed terms and conditions for package travel. These include terms for the time of payment, the size of deposits and cancellation.
Online travel agencies cannot unfairly disclaim their responsibilities according to the Package Travel Act. The law gives consumers that book airline tickets and hotel rooms together special rights.
Industry standards for the sale of package travel and airline tickets
The Consumer Authority has developed an industry standard that mainly builds on relevant law on e-commerce, the Cancellation Act, the Law and Regulations on Package Travel, and the Marketing Control Act. For situations that are not directly regulated in these laws, the industry standard gives guidelines on good business practices in this area.
Marketing of airline tickets where only a limited number are offered
The Consumer Authority has developed guidelines for marketing of airline tickets. Price information shall be clear and unambiguous, and the price that is marketed must be genuine. Any conditions or limitations imposed on a marketed offer must be stated clearly.
Technological changes in the ticketing systems must be reflected in the contract terms. These types of changes must not lead to unlawful fees or increased liability placed on the consumer. The terms and conditions of transportation companies are approved by the Ministry of Transport and Communications. The Norwegian Consumer Authority gives input on these terms before they are finalised.
The Consumer Authority has, in cooperation with the industry, developed standard terms and conditions for parking. Parking signs must be clear, and the size of the fine must be in proportion with the violation. At the beginning of 2017, new rules for parking will come into force.