What is our role?
- We ensure that traders follow the Cancellation Act and the Marketing Control Act.
- We provide information and guidance concerning the E-Commerce Act.
- We inform consumers to prevent them from online fraud.
Important to know:
The trader shall give the consumer a wide range of information before and after the purchase is completed.
Some traders offer a trial package that turns out to be both costly and difficult to cancel. This is known as a subscription trap. According to the law, it must be clear to the consumer that he or she is signing up for a subscription, not a one-time purchase
Online fraud is common, and many consumers get tricked into paying for fake products or products that never arrive. Read more about common methods of online fraud.
Unreliable online shops and fake name brand goods
Advertisements for fake name brand goods are all over the Internet, especially on social media. If you know what to look for, you will be able to recognise unreliable online stores.